Automotive Case Study
Jon’s Tool and Die
Jon’s Tool & Die (JTD) was founded in 1974 by John K. Smith, a tool and die maker. The company started out primarily as a tool and die machine shop
and served to build jigs, fixtures, dies and inspection tools. Today, Jon’s Tool & Die serves primarily one customer, ITW/CIP Stamping, which manufacturer’s
fasteners for the computer industry. JTD has 19 employees, mostly female and Latino. At the project start, sales were $980,000.
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"With the help of CMTC, we were able to keep our largest customer, and keep our company in business."
Michelle Smith
General Manager
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Issue/Needs
Jon’s Tool and Die was directed by ITW/CIP to have an ISO 9001:2000
registered Quality Management System (QMS) by May 1, 2004 or risk
losing their business. The owners had two options; implement an ISO
9000 QMS within five months or close the business.
Implementation Highlights
In early January 2004, a CMTC consultant took a quick view assessment
of the product and processes at JTD and developed a 4-month project
plan to implement an ISO 9001:2000 QMS. Working with the JTD
Office Manager, a quality manual, a set of operational procedures, work
instructions, support forms and records were developed and implemented,
all designed to help the company run more efficiently. The Office
Manager was trained on ISO 9000 requirements, corrective and
preventive action, and internal auditing, all new activities at JTD. With
only days to spare, NSF-ISR, an internationally recognized QMS
registrar, conducted a compliance audit at JTD.
Improvement Description
After working with CMTC, JTD successfully passed their audit and were
recommended for ISO 9000 registration. This allowed them to retain
their primary customer. Prior to implementation of the project, JTD had
no documented procedures or work instruction. The implementation of
documented procedures helped JTD ensure that employees would focus
on the right job at the right time. JTD was able to develop an improved
process for handling customer complaints and develop an effective
company-wide corrective action process. JTD also developed preventive
action and internal audit processes.
Financial and Investment Impact
As a result of this project, JTD was able to retain sales of $980,000 by
achieving ISO 9000 registration. Further, JTD’s retention of sales allowed
the company to not only retain but increase their employee base by 5%,
bringing the total number of employees to 20.
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