The ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. As technology continues to rapidly develop, new standards are drafted and implemented by people at all levels within the global industry going through standardization. The ISO 9000 family of standards pertains to quality management systems in any industry; read on to learn more about the ISO 9004 measure, and how it can benefit your manufacturing organization!
The ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success, which is consistent with the quality management principles given in the family of ISO 9000:2015. This particular standard provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. Also, ISO 9004:2018 is applicable to any organization, regardless of its size, type, and activity.
Both ISO 9004 and ISO 9001 are singular measures within the general body of the ISO 9000 standards. Each specifies requirements for a quality management system (QMS) when an organization needs to demonstrate its ability to consistently provide products and services that meet customer expectations in addition to applicable statutory or regulatory requirements. ISO 9001 improves manufacturing quality management systems by requiring detailed processes and implementing gap analysis and internal audits, whereas ISO 9004 entails a self-assessment component.
There are seven major themes presented in this standard. Each theme is composed of particular qualities and questions by which to evaluate your manufacturing organization in alignment with this ISO standard.
An effective quality management system creates value rather than simply just enforcing compliance means you’ll have fewer repeat problems and provide an exceptional customer experience.
Managers should work based on similar objectives that communicate your organization’s vision and values. Employees in leadership positions should work to empower their staff to "take and own the action" so they can help workers overcome an "It's not my job" mentality, which shifts the blame and results in lowered engagement. When problems arise, managers should aim to address the root causes rather than the symptoms by bringing the pertinent people together to resolve them.
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
There is a distinction to be made between managers and leaders; while managers control a group to accomplish a goal and are concerned with an organization's efficiency, leaders influence a group's behavior to empower them towards a goal.
Top management, through its leadership, should:
Overall, continual, small, incremental progress is the goal. By improving your manufacturing organization, your company becomes more attractive to customers and workers, and further builds a competitive edge!
Traits of Quality Leadership include the ability to:
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
You must proactively manage your processes. For each procedure, you should appoint an "owner" - this person will have the responsibility and authority to maintain that process and address any audits or performance gaps. Once more, this theme of empowering your employees to boost their performance and engagement plays a crucial role in the success of your manufacturing organization.
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
Your manufacturing organization must ensure there are proper resources in place to control each process. In addition to allocating enough time and money, resources also consist of:
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
Competent, empowered and motivated people are the key resources of your manufacturing organization. Your management should be able to attract and retain people with the competencies needed and who can contribute to your growth. When the degree of performance does not meet expectations, you should review your training strategy.
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
Empowering your employees enhances the motivation of people to take responsibility for their work and its results. As such, managers should discuss the significance of the worker's responsibilities and ability to create value in your manufacturing organization!
Your job as a leader is to create more leaders, not more followers. Ask yourself, what type of coaching are you providing to your department's emerging leaders? How are you laying the foundation for success in the future?
Use the following QMS Self-Assessment Range to get an idea of where your manufacturing operation currently stands:
The context and identity of your manufacturing business involve many moving parts, both internal and external. Any combination of these facets can have a significant impact on your organization’s success, reputation, and future. It’s important to understand each of these factors in order to evaluate their influence on your company’s short- and long-term plans and performance.
Internal issues include aspects within the organization that can jeopardize your success, such as:
External Issues, on the other hand, include factors that influence your ability to continue success. These might include:
By using the ISO 9004 guidance to achieve sustained success, you can construct a strategic quality plan to fill those gaps and improve the performance of your operations. To help your manufacturing business understand the standards you need to thrive in the face of advancing technologies and increasingly complex supply chains, CMTC has created an ISO Tip Sheet to break down the details of the standard. Download it for free or reach out to our manufacturing experts today for more information!