Challenge
Jax & Bones had experienced a growth trajectory since the company was founded in 2004, but the COVID-19 pandemic created significant challenges that resulted in revenue losses for the company. The owner reached out to CMTC for help with refocusing the company’s goals and streamlining processes in order to regain market share and rebuild revenue to pre-pandemic levels.
Solution
CMTC provided business improvement services to build strategies for meaningful growth and create a roadmap for the company’s future. These services included a goal-planning session with the entire Jax & Bones team, weekly leadership coaching with the company’s owner, and an evaluation of operations to support business expansion and partnerships. CMTC worked with the Jax & Bones team to create a five-year growth plan that included identifying employees for cross-training and designing employee career paths. CMTC also helped company leadership recruit and hire a sales director, rework costing sheets, and increase the minimum wage.
Impact
As a result of the continuous support, troubleshooting, and team development provided by CMTC, Jax & Bones projects a 200% growth in sales as well as $200,000 in retained sales and projected investments of $15,000 in information systems and workforce practices. Jax & Bones also projects the company will have capacity to create 7-10 new jobs in the next year.
“CMTC helped us to plan, prepare, grow, and get back on track from pandemic setbacks. They have been extremely supportive providing valuable services and financial incentives to help us sustain our business at Jax & Bones.”
— Tina Nguyen, Owner
